Preliminary Information Form
1. Seller Information
ESA LİVA Bilgi Teknolojileri San. ve Tic. LTD. ŞTİ. (“Gyro Hosting” or the “Seller”)
Address: Köprübaşı Mah. Aralık Cad. No: 37 İç Kapı No: 1/101, 54050 Serdivan / Sakarya, Türkiye
Tax office / number: Ali Fuat Cebesoy Tax Office / 3770721384 · Mersis No: 0377 0721 3840 0001
Phone: +90 850 554 5439 · E-mail: [email protected] · Web: www.gyrohosting.com
2. Main Characteristics of the Service
The name, scope (resources/features), term and other main characteristics of the ordered service are on the product page and in the order summary shown before payment. The services are digital services provided electronically (web hosting, cloud/virtual/dedicated servers, domain names, SSL and software licences, business e-mail, storage etc.).
3. Price, Taxes and Payment
The total price including taxes, the currency and, where applicable, the renewal price are shown in the order summary and on the invoice. Payment methods: credit/debit card (3D Secure), bank transfer and customer account balance. Any additional tax, fee or cost is stated separately at the payment step. The order is not processed until payment is received.
4. Performance and Delivery Plan
The service is not physically delivered; after payment is confirmed it is activated automatically or when set-up is completed, depending on its type. Access details are sent to your registered e-mail address and customer panel. For services that depend on third parties (domain names, licences) timing depends on them. Performance is in any case completed within the 30-day statutory maximum. There are no delivery costs.
5. Right of Withdrawal and Exceptions
As a consumer you have the right to withdraw from a distance contract within 14 days without giving a reason. However, under Article 15 of the Distance Contracts Regulation there is no right of withdrawal for services performed immediately in electronic form, for services whose performance begins with your consent before the withdrawal period ends, or for services prepared to your specifications or needs.
Our services (hosting, servers, domain names, SSL/licences, e-mail, storage, balance top-ups etc.) start to be performed immediately after you order and pay, so by confirming the order you request that performance begins before the withdrawal period ends and acknowledge that you lose the right of withdrawal once performance has begun. The right of withdrawal therefore cannot be exercised for these services.
Even where withdrawal does not apply, the goodwill refund terms on the “Service Refund Terms” page apply in addition; they do not limit your statutory rights. Where withdrawal is available you can notify us at [email protected] or the contact details above; the payment is refunded by the same method within 14 days of the notice at the latest. You may use the following sample statement:
“I withdraw from the contract for the [service name] purchased from Gyro Hosting under order/invoice no. [no.]. Name/title: … Address: … Date: … Signature (paper only): …”
6. Complaints and Applications
You can send complaints and applications to [email protected], by phone to +90 850 554 5439 or through the support system in the customer panel. You may also apply to the Consumer Arbitration Committee of your place of residence or of the place where the service was purchased, within the monetary limits announced each year by the Ministry of Trade, and to the Consumer Court above those limits.
7. Other Matters
The contract is formed when the order is confirmed and is read together with the Distance Sales Agreement. Rules on using the service are in the Service Agreement and service-specific agreements. The contract text and order records are kept in your customer account. You confirm electronically, with the checkbox at the order step, that you have read this form and been informed.