Prepaid usage: frequently asked questions (refunds, invoices, powered-off servers, rate, VAT)
1. Frequently asked questions
Can I get a refund of the balance I topped up?
No. A top-up is invoiced with VAT at once and the balance is spent on Gyro services. It is not refunded. To avoid topping up more than needed, start with the minimum of 250 TRY and add as required.
When is an invoice issued?
Only when you top up. No separate invoice is issued for hourly usage. The statement on the Spending page is a usage statement, not an invoice.
I powered my server off; does the charge continue?
Yes. A powered-off but not deleted server is charged in full because its CPU, memory, disk and IP address stay reserved for you. Delete the service to stop the charge (Stopping and deleting a prepaid service).
If I run it all month, do I pay more than the monthly price?
No. Thanks to the monthly cap, what you pay for an item in a calendar month never exceeds its monthly price (How the hourly price is calculated).
Do prices include VAT?
Prices are shown excluding VAT. VAT is invoiced when you top up; no extra VAT is added to the hourly deductions.
Why does the TRY amount change?
Prices are based on euros and fixed. The price of each hour is converted to TRY at the rate of that hour. The Spending page shows the rate of every row.
What happens if my balance runs out?
Your service is suspended (the charge stops). If you top up within 72 hours it starts again; if not, it is deleted. You get warnings at 72, 24 and 6 hours left beforehand (Low-balance warnings, suspension and deletion).
Are my older monthly-billed services paid from this balance too?
If "pay my invoices from balance automatically" is on, yes. Then your balance goes to both monthly invoices and hourly deductions; when the panel calculates the remaining time it also counts invoices due within 7 days. If you do not want this, turn it off on the Account Balance page (Topping up and automatic payment).
I got an "insufficient balance" error while ordering; what should I do?
An order requires the balance to cover the first 24 hours of the charge. The error message shows the amount needed and a top-up link.
Why can't I open many services with a new account?
In the first week a limited number of services can be opened per account (default: 2 servers and 1 container environment). Open a support ticket for more.
Can I save my card and top up automatically?
Not at the moment. You top up yourself; the warning emails and the estimated time left on the Spending page help you plan.
Is the same balance used for other Gyro services?
Yes. The balance belongs to your account; with the pay-invoices-from-balance option you can use it for your other services too.
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