Stopping and deleting a prepaid service: the only way to stop the charge (Spending > Delete)
1. Powering off is not deleting
| Action | Charge | Data |
|---|---|---|
| Powering off the server (shutdown/power off) | Still charged | Kept |
| Scaling a container service to 0 replicas | The environment and nodes are still charged | Kept |
| Deleting the service | Charge stops | Deleted permanently |
The way to stop the charge is to delete the service.
2. Delete step by step
Prepaid services have no standard cancellation request; deletion is done from the Spending page.
- Open Spending in the client area.
- At the bottom, in My prepaid services, find the service you want to delete.
- Press the Delete button next to it.
- In the window that opens, confirm by typing the service number (for example
47685). The window states that charging stops and that the server/environment is shut down and deleted with its data. - Deletion starts: charging stops at once and the service status is updated.
Deletion cannot be undone. The server disk, the container environment, services, secrets, images in the image registry and snapshots are deleted permanently. The charge for the hour that has already started is not refunded, but no new hour starts.
Shutting down the server or environment starts immediately; the system permanently cleans up remaining data after a waiting period. You cannot bring the service back during that time.
3. Checklist before deleting
- Copy your files and database dumps to your computer or to Object Storage.
- For an Istanbul server: if needed take a last snapshot and copy your data elsewhere. Snapshots are deleted with the server.
- For containers: keep your images in your own registry (Docker Hub, GitHub); images in the Gyro registry are deleted with the environment.
- Point your domains' DNS elsewhere or remove the records.
- Add-ons (extra disk, extra IP, network firewall) end with the server; no separate cancellation is needed.
4. Delete from the command line
# Delete a server (use --dry-run first to see what would be deleted)
gyro server delete 12345 --dry-run
gyro server delete 12345 --yes
A container environment is also a service and is deleted the same way, from Spending > Delete. Deleting a single service inside an environment does not delete the environment and does not stop the charge (Services).
Through the API, DELETE on a prepaid server is always an immediate cancellation.
5. Frequently asked questions
I deleted it but my balance is still dropping; what should I do?
After deletion starts no charge is taken for new hours. The last rows on the Spending page belong to hours before the deletion; open a support ticket if it continues.
I deleted by mistake; can you bring it back?
Deletion is permanent. Open a support ticket at once; we will look at the state of your data, but there is no guarantee of recovery.
Should I delete or suspend?
There is no customer-side "freeze". To pause temporarily the cheapest way is to delete and rebuild later, using a snapshot (server) or keeping your images in your own registry (containers).
Next step
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