Topping up your balance and the first-order rule for prepaid services (minimum 250 TRY)
1. What is the balance and how much can I top up?
Your balance is an amount of money held on your account. The hourly charge of prepaid services is deducted from it. You can also use the same balance to pay your invoices (Topping up and automatic payment).
- Minimum top-up: 250 TRY per top-up.
- Your balance is held in your account currency (Turkish lira for accounts in Turkey).
- The balance does not expire; it stays until spent.
Balance top-ups are not refundable. The amount is spent on Gyro services, because you receive an invoice with VAT when you top up.
2. Top up step by step
- In the client area open Account Balance, or press Top up on the Spending page.
- On the Top Up tab enter the amount (at least 250 TRY).
- Choose Pay by credit card or Bank transfer/EFT as the payment method.
- For a card, enter the card details and complete your bank's 3D Secure check. Your balance is credited as soon as the payment is approved.
- For a bank transfer the system creates a top-up invoice. Send the amount to the account listed and write the invoice number in the transfer description. Your balance is credited once the transfer is approved.
The total charged includes VAT. For example a 250 TRY top-up gives you 250 TRY of usage; VAT is invoiced separately and is not deducted from the balance.
3. The "24-hour balance" check when you order
When you order a prepaid service, the system checks that your balance covers the first 24 hours of its charge. If it does not, the order is not placed and the screen shows:
- the required amount and your current balance,
- the minimum you must top up (at least 250 TRY),
- a link to the top-up page.
Top up and finish the order again from the same page. This check applies only when ordering; while the service runs, your balance is watched through warnings.
In the first week the number of services per account is limited (default: at most 2 servers and 1 container environment in the first 7 days). When the limit is reached the panel shows a clear message; you can open a support ticket to raise it.
4. How much should I top up?
Use the monthly cap of the service as a guide (the monthly cap is the most you pay in a calendar month). Examples (excluding VAT, TRY at the current rate):
| Service | Monthly cap | Hourly |
|---|---|---|
| Gyro Cloud Istanbul · standart-2-4 (2 vCPU / 4 GB) | 5.99 € | about 0.0089 € |
| Gyro Cloud Istanbul · standart-4-8 (4 vCPU / 8 GB) | 10.49 € | about 0.0156 € |
| Gyro Containers · Starter (environment + 1 node) | 10.98 € | about 0.0163 € |
Add-ons (extra disk, extra IP, network firewall, registry storage above 2 GB) are separate items. Before ordering you can calculate the cost in the panel or with gyro billing estimate (How the hourly price is calculated).
5. Frequently asked questions
Can I top up less than 250 TRY?
No. The minimum is 250 TRY per top-up. The remaining amount accumulates with your balance.
I paid by transfer; when does the balance appear?
Once the transfer reaches us and is approved. Writing the invoice number in the description speeds this up.
Does my balance affect paying my other invoices?
If "pay invoices from balance automatically" is on, your upcoming monthly invoices are paid from the same balance and can shorten the remaining time of your prepaid service. The panel includes invoices due within 7 days in the remaining-time estimate.
Next step
- Price calculation: How the hourly price is calculated
- Watch your spending: The Spending page
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