Business Email: webmail login and Outlook, iPhone, Android, Thunderbird setup

1. Quick reference: server settings

If the automatic setup records are in place for your domain (the Automatic setup (email + password only) section is green on the DNS Setup page in the client area), most apps set the account up with just your email address and password; you do not need to type a server name. Records: Connect your domain. The table below is for manual setup, in case an app cannot find the settings itself.

In every app, the user name is your full email address (for example [email protected]) and the password is your mailbox password.

• Authentication must be on for the outgoing server (same user name and password as incoming).
• Webmail: https://webmail.gyrohosting.com
• mx1.gyrohosting.com always works. If your domain has the imap, smtp and mail CNAME records, you can also use imap.examplecompany.com (993), smtp.examplecompany.com (465 or 587) and mail.examplecompany.com. These names are added to the security certificate on their own within 24 hours of adding the records; if you see a certificate warning before that, use mx1.gyrohosting.com.

The same details are on your service page in the client area under Device Settings. The note at the top of that page reminds you that with the automatic setup records in place, apps set the account up with just the email address and password, and that the table is only for manual setup.

2. Logging in to webmail

One click from the client area (no password)

1. Open your Business Email service from My Services.
2. Click the Webmail card.
3. Click the login button next to the mailbox you want. Webmail opens in a new tab without asking for a password.

The one-click link is valid for 60 seconds and works only once. It is disabled for inactive mailboxes. This means anyone who can log in to the client area can open every mailbox, so protect your client area account with a strong password.

With address and password

The mailbox user goes to https://webmail.gyrohosting.com and logs in with the full email address and mailbox password. The Webmail login page button on the service page opens the same address. If two-step verification is on for the mailbox, the 6-digit code from the authenticator app is asked after the password.

Adding "Gyro Mail" to your phone's home screen

1. Open https://webmail.gyrohosting.com in your phone's browser and log in.
2. iPhone: Share › Add to Home Screen. Android (Chrome): ⋮ › Install app or Add to Home screen.
3. A Gyro Mail icon appears on the home screen and opens full screen like an app.

Nothing extra is downloaded. For new mail notifications, add the account to your phone's mail app (Section 3); Exchange (ActiveSync) accounts get the fastest notifications.

3. Adding the account to a mail app

In every app, try automatic setup first: type your email address and password and let the app find the settings. With the automatic setup records in place it usually asks nothing else. If it cannot find them, follow the manual steps in the same section.

Outlook (Windows / Mac)

1. Click File › Add Account, type your email address, click Connect and enter your password when asked. With the automatic setup records in place, Outlook sets the account up itself and you are done.
2. If it cannot find the settings, choose Advanced options › Let me set up my account manually › IMAP.
3. Incoming: mx1.gyrohosting.com, port 993, SSL/TLS. Outgoing: mx1.gyrohosting.com, port 465 SSL/TLS (or 587 STARTTLS).
4. User name is your full email address, password is your mailbox password.

Outlook desktop uses mail over IMAP. For calendar and contacts, see Section 4.

iPhone / iPad: one-tap profile

The easiest way is the mailbox setup profile from the client area:

1. On the iPhone, log in to the client area in Safari and open Device Settings in your Business Email service.
2. Under One-tap setup for iPhone / iPad / Mac, pick the mailbox and tap the profile download button (.mobileconfig).
3. Open Settings, tap Profile Downloaded at the top and choose Install. The profile is unsigned; the "not verified" warning is normal.
4. Only your mailbox password is asked during installation.

Because calendar and contacts are included in your plan, the profile also sets up the calendar and contacts accounts along with mail.

Manual setup: Settings › Mail › Accounts › Add Account › Other › Add Mail Account › IMAP; enter mx1.gyrohosting.com as both incoming and outgoing server, with your full email address as the user name. SSL turns on by itself.

Android (Gmail app)

Try automatic first:

1. Gmail › profile icon › Add another account › Other.
2. Type your email address, tap Next, choose Personal (IMAP) if asked for the account type, and enter your password.
3. With the automatic setup records in place, Gmail usually fills in the servers (imap.examplecompany.com, smtp.examplecompany.com) itself. If the server names are filled in and correct, confirm and continue.

If it cannot find them, manual setup:

1. After typing your email address, choose Manual setup › Personal (IMAP).
2. Incoming server mx1.gyrohosting.com, port 993, SSL/TLS. Outgoing server mx1.gyrohosting.com, port 465, SSL/TLS.
3. User name is your full email address.

Samsung's and Xiaomi's own mail apps also try the imap. and smtp. names first; if they cannot find them, enter the manual setup details above.

Thunderbird

1. Account Settings › Account Actions › Add Mail Account.
2. Enter your name, email address and password; with the autoconfig record in place the settings are found automatically.
3. If not: IMAP mx1.gyrohosting.com:993 SSL/TLS, SMTP mx1.gyrohosting.com:465 SSL/TLS, authentication Normal password.

4. Calendar, contacts and Exchange ActiveSync

There are two ways:

CalDAV / CardDAV: the server address is https://mx1.gyrohosting.com/dav/ and is also shown under Device Settings. Enter it as the server address in your app; the app finds your calendars and address books from there. User name is your full email address, password is your mailbox password.

Exchange ActiveSync: after adding the ActiveSync (per mailbox) add-on to your service, choose which mailboxes it is enabled for in the client area. Then on the phone:

• iPhone / iPad: Settings › Mail › Accounts › Add Account › Microsoft Exchange. Type your email address and choose Configure Manually. Server: mx1.gyrohosting.com, domain empty, user name your full email address. Turn on Mail, Contacts and Calendars and save.
• Android: Gmail or Outlook app › Add account › Exchange. Enter your email address and password. If a server is asked, use mx1.gyrohosting.com, SSL on, port 443.

5. If two-step verification is on

When two-step verification is on for a mailbox, the mailbox password works in webmail (together with the code) but not on its own in mail apps: IMAP, SMTP, ActiveSync and calendar sync reject it. Create a separate app password for each device or app and use it instead of the password. You manage app passwords in the client area under two-step verification for that mailbox; the password is shown only once, so enter it in your app right away.

If you lose a device, deleting that device's app password is enough.

6. Troubleshooting

7. Frequently asked questions