Low-balance warnings, suspension and deletion: what happens if your balance runs out
1. The process at a glance
| Stage | What happens | Charge |
|---|---|---|
| Balance sufficient | The service runs and is charged hourly | Charged |
| Time left falls below 72 hours | Email warning | Charged |
| Time left falls below 24 hours | Email + SMS warning | Charged |
| Time left falls below 6 hours | Email + SMS warning | Charged |
| Balance ends | The service is suspended; email + SMS | Charge stops |
| 60 hours after suspension | "Last warning before deletion" email + SMS | No charge |
| 72 hours after suspension | If the balance is still insufficient the service is deleted with its data | No charge |
The balance never goes negative: the last remaining amount is deducted, the balance becomes zero and the service is suspended.
Warnings are sent by estimated time left (balance ÷ hourly cost). Each threshold is sent once after your last top-up; topping up resets the counter.
2. What does suspended mean?
- Gyro Cloud Istanbul: Your server is shut down; its disk and IP address are kept.
- Gyro Containers: All your services are scaled to 0 replicas (your sites stop answering) and the nodes are shut down; your settings, revisions and secrets are kept.
- A suspended service is not charged. The panel shows the status Suspended.
- You cannot change settings while it is suspended; top up first.
3. Rescue a suspended service: top up
- Open Top up from the Account Balance or Spending page.
- Top up at least 250 TRY (Topping up and the first-order rule).
- If the new balance covers at least 1 hour of the service, it starts automatically: the server boots and container services return to their previous replica counts. Wait a few minutes.
- You can follow the status on the Spending page and on the service page.
If the 72 hours pass, the service is deleted permanently and the data cannot be recovered. Back up important data: download your files from the server or copy them to Object Storage.
4. When is the service deleted?
A service is deleted only when both conditions hold: the time spent suspended has reached 72 hours and your balance still does not cover 1 hour. About 12 hours before deletion a last warning is sent by email and SMS. Container images, secrets, the server disk and snapshots of the deleted service are deleted too.
If you write to support before deletion, our team can review the situation and may postpone deletion for a while (an administrator action, not guaranteed).
5. Frequently asked questions
Which address do warning emails go to?
To the email address on your account; SMS goes to the mobile number on your account. Make sure both are current.
My balance will not last; what should I do?
Top up or delete services you do not use. You see the time left on the Spending page.
Is there a charge while suspended?
No. No charge is deducted while suspended; when the service starts again, charging resumes from there.
Is my data safe while suspended?
The disk and settings are kept while suspended, but if no top-up arrives within 72 hours they are deleted. There is no backup commitment on these services; protect important data with your own backups.
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